Technical Support
Velixo Report stuck in constant #N/A state and not refreshing
Symptoms: Velixo workbooks are stuck in a constant state of not refreshing The user has attempted to clear the Local Cache The same issue doesn't occur with other users, suggesting it is workbook related. When clicking into the cell, and then ...
Authorising Velixo after publishing the Customisation Package
You have published the customisation but are still not seeing the SSO / 2fa button appear in Velixo Classic The button will only appear once you have edited the URL or Tenant fields, and have the correct values in each. Or when trying to connect with ...
Delete Endpoints and Republish the Velixo Customisation
You get an error when trying to publish the Velixo customisation package The endpoint cannot be deleted, which is the cause of the customization failing to validate / publish. You will see references to v18.200 while the customisation is trying to ...
Velixo login Issues
Issue: You are trying to login to Velixo but you are getting an Authentication issue. Velixo uses the standard MYOB Advanced authentication mechanisms within the product. There are no separate usernames or passwords stored within Velixo. Therefore, ...
Import Scenarios only returning 1 Scenario for Writeback
Problem - Import Scenarios are only showing 1 when there are many in the system Resolution - Please ensure that the Select Top is set to 0 and not 1 in the GI Screen Select Top set to 0 will return all results.
Velixo Report no longer working and NX Installation Requested from side panel
Issue / Symptoms Your Velixo report has suddenly stopped working and it has been working previously. There may also be a case where it is asking you for permission to install a new Addin called Velixo NX. This will show up in the side panel. The ...
Error with Budget Writeback in MYOB Advanced 2020R1
Issue: You get an Import Error when trying to import a Budget in Velixo with the error message below: Velixo.Reports.VelixoException: Error importing budget: Error: Duplicate GL Account/Sub Entry at ...
"Error! MYOB Advanced could not recognize the OData syntax."
After Velixo Upgrade to version 6, you are getting the error below when using some GI Function Queries “Error! MYOB Advanced could not recognize the OData syntax. Most likely, your filter contains a function which MYOB Advanced does not support ...
Issue when trying to connect to MYOB Advanced from Velixo
Issue When you are trying to connect to your instance using Velixo, you are receiving the screenshot below. This is often after an upgrade. Reason Each time a new version is release, Velixo adds additional Inquiries that are utilized for that ...
Updating a License for Velixo Reports
Issue You have requested a new license or changed the license in any way, and it is not reflecting on the client site. Resolution 1. Open any functioning Velixo Report 2. Go to the Advanced Tab > Clear Local Cache 3. Do a Full Refresh 4. Go to the ...
SQLite Connection Error with Velixo
Issue When trying to run or update Velixo on a workstation, you are getting a SQLite access error Symptoms You are prompted with the screenshot above when: Trying to reset the local cache Do a new install and refresh a worksheet Trying to add your ...
Updating Velixo License
Issue: You need to force update your Velixo license details after a change has been made to them. Resolution: Open Excel Go to the Velixo Tab / Accumatica Tab Click Advanced > Clear Cache Close down Excel and all instances Re-open Excel to initialize ...
Excluding companies from Consolidated Reports
Issue You would like to exclude any number of companies from the consolidation reports in Velixo for MYOB Advanced. Resolution All the financial functions include a Branch argument to filter by branch or company. If you leave it blank, it includes ...
Cannot Create Generic Inquiries Running MYOB Advanced 2020 R1 Update 3
Applies to 2020 R1 Update 3 Error You are unable to create inquiries when you login to Velixo. You have just upgraded to MYOB Advanced version 2020 R1 Update 3 and are a user with Full Admin API Access. Resolution This issue has been resolved in the ...
Minimum Role Requirements for using Velixo Reports
Overview At the most basic level, Velixo is governed by the same access rights as MYOB Advanced. So if you want to control access to various Velixo features, you can do so by controlling access to the screens used for those elements in MYOB ...
Changing Tenant Name in MYOB Advanced
Problem: You have included an invalid symbol or would like to change the Tenant Name for your company in MYOB Advanced. Resolution: Login to MYOB Advanced In the Search Box, type Tenant to bring up the Tenants List Select the appropriate company from ...
Installation Troubleshooting
If nothing shows up in the Excel toolbar or if the Velixo functions are unavailable after you install the product. Please verify the following: Ensure that you are using a supported version of Excel. Velixo Reports supports Excel 2010 for Windows and ...
Error 1603 during installation
Error 1603 occurs at times on installation and there are many potential causes that need to be eliminated. Message Received Windows Installer installed the product. roduct Name: Velixo Reports Pro for Excel and MYOB Advanced 4.0.0.22139. Product ...