Velixo Report no longer working and NX Installation Requested from side panel

Velixo Report no longer working and NX Installation Requested from side panel

Issue / Symptoms
  1. Your Velixo report has suddenly stopped working and it has been working previously.
  2. There may also be a case where it is asking you for permission to install a new Addin called Velixo NX. This will show up in the side panel.
  3. The report is full of #N/A when it wasn't previously
  4. My report now displays a side panel called Velixo NX when previoulsy it was all accessed through the Velixo tab at the top of the screen

Solution - Remove NX and Refresh
1. If you have the Velixo Nx (Vx) on the RHS of your Home ribbon in Excel, right click and delete it – that gets it out of the ribbon.


2. Clean the addin from the Excel Report by going to File > Info > Check for Issues > Inspect Document


Clicking Inspect document will leave you with a screen and you can then click “Inspect” at the bottom.  It will pass through the Excel file and the final item is that there will be a task pane addin, click and remove it.

Once this has been done succesfully, you will get the message below:


Save the file and reopen it and Velixo classic will take over again.

If something still doesn't look correct, try resetting the cache at the same time:


Once cleared, make sure you run a Refresh All


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