In some cases, the add-in becomes disabled. To confirm that the add-in is enabled, open Excel and follow the stops below:
Open the File menu:
Next, select Options from the list:
In the window that opens, select the Add-ins menu. You should see two entries in the Active Application Add-ins section:
The add-in will not function properly if one or both components are disabled. If that's the case, start by selecting the Disabled Items option at the bottom of the window and press the Go button. If any item is disabled, it will show up in this window:
Select the items related to Velixo and click Enable. If nothing shows up in the Disabled Items window, verify the Excel Add-ins and COM Add-ins section and confirm that the add-in is enabled:
After restarting Excel, Velixo Reports should now be functional.
If following the steps above did not resolve your problem, here are additional troubleshooting steps that you can follow: