Installation Troubleshooting

Installation Troubleshooting

If nothing shows up in the Excel toolbar or if the Velixo functions are unavailable after you install the product.
Please verify the following:
  • Ensure that you are using a supported version of Excel. Velixo Reports supports Excel 2010 for Windows and later. 32-bit and 64-bit versions are supported.
  • Try to open the add-in manually from the Windows application data folder (%APPDATA%\Velixo\Velixo Reports Pro for Excel and Acumatica). Double-click VelixoReportsPro32.xll for 32-bit versions of Excel or VelixoReportsPro64.xll for 64-bit versions. Velixo Reports contains a digital signature, but depending on your security settings, Excel may prompt you to trust this add-in.
  • Try to uninstall and reinstall the product again.
Basic Troubleshooting

In some cases, the add-in becomes disabled. To confirm that the add-in is enabled, open Excel and follow the stops below:

Open the File menu:


Next, select Options from the list:


In the window that opens, select the Add-ins menu. You should see two entries in the Active Application Add-ins section:


The add-in will not function properly if one or both components are disabled. If that's the case, start by selecting the Disabled Items option at the bottom of the window and press the Go button. If any item is disabled, it will show up in this window:


Select the items related to Velixo and click Enable. If nothing shows up in the Disabled Items window, verify the Excel Add-ins and COM Add-ins section and confirm that the add-in is enabled:


After restarting Excel, Velixo Reports should now be functional.

If you are still having issues, try these more advanced troubleshooting tips

If following the steps above did not resolve your problem, here are additional troubleshooting steps that you can follow:

  • Manually open the add-in XLL file. The add-in is located in %AppData%\Velixo\ and can be opened like any Excel file. Use VelixoReportsPro32.xll if you're using the 32-bit version of Excel and VelixoReportsPro64.xll if you're using the 64-bit version of Excel.
  • Check registry settings to ensure the XLL file is set to auto-load. The exact path will depend on the version of Excel that you have installed. For Excel 2016, the path is HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Excel\Options. In this key you should find a string value named OPEN and pointing to the path where the XLL file is installed:


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