Updating a License for Velixo Reports

Issue

You have requested a new license or changed the license in any way, and it is not reflecting on the client site.

Resolution

1. Open any functioning Velixo Report

2. Go to the Advanced Tab > Clear Local Cache

3. Do a Full Refresh

4. Go to the Connection Manager > Ellipses > License Status next to any license (it does not need to be active)

5. It will show you the updated modules and license information

• Related Articles

• Updating Velixo License

  Issue: You need to force update your Velixo license details after a change has been made to them. Resolution: Open Excel Go to the Velixo Tab / Accumatica Tab Click Advanced > Clear Cache Close down Excel and all instances Re-open Excel to initialize ...

• Minimum Role Requirements for using Velixo Reports

  Overview At the most basic level, Velixo is governed by the same access rights as MYOB Advanced.  So if you want to control access to various Velixo features, you can do so by controlling access to the screens used for those elements in MYOB ...

• Velixo Report stuck in constant #N/A state and not refreshing

  Symptoms: Velixo workbooks are stuck in a constant state of not refreshing The user has attempted to clear the Local Cache The same issue doesn't occur with other users, suggesting it is workbook related. When clicking into the cell, and then ...

• SQLite Connection Error with Velixo

  Issue When trying to run or update Velixo on a workstation, you are getting a SQLite access error Symptoms You are prompted with the screenshot above when: Trying to reset the local cache Do a new install and refresh a worksheet Trying to add your ...

• Using Velixo Reports in Citrix/Terminal Server enviroments

  Overview  This is a best practices guide for installing and configuring Velixo Reports in a Citrix or Terminal Server environment. The document applies to standalone Citrix/Terminal servers and to Citrix server farms. MSI-Based Installation ...