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Alchemex Support
Alchemex Support Knowledgebase for all of our software products
Recent Articles
Velixo Report stuck in constant #N/A state and not refreshing
Symptoms: Velixo workbooks are stuck in a constant state of not refreshing The user has attempted to clear the Local Cache The same issue doesn't occur with other users, suggesting it is workbook related. When clicking into the cell, and then ...Authorising Velixo after publishing the Customisation Package
You have published the customisation but are still not seeing the SSO / 2fa button appear in Velixo Classic The button will only appear once you have edited the URL or Tenant fields, and have the correct values in each. Or when trying to connect with ...Delete Endpoints and Republish the Velixo Customisation
You get an error when trying to publish the Velixo customisation package The endpoint cannot be deleted, which is the cause of the customization failing to validate / publish. You will see references to v18.200 while the customisation is trying to ...Velixo login Issues
Issue: You are trying to login to Velixo but you are getting an Authentication issue. Velixo uses the standard MYOB Advanced authentication mechanisms within the product. There are no separate usernames or passwords stored within Velixo. Therefore, ...Import Scenarios only returning 1 Scenario for Writeback
Problem - Import Scenarios are only showing 1 when there are many in the system Resolution - Please ensure that the Select Top is set to 0 and not 1 in the GI Screen Select Top set to 0 will return all results.
Popular Articles
PLDongle Size Error
PLDongle size does not match error when serialisation This error occurs when you are trying to re-serialise Intelligence Reporting behind a Firewall or Proxy server. To rectify the issue, do the following: Whitelist the Back Office web server ...Serialising 7.3 and Later
Problem: Enabling Dongle error appears when you are trying to Launch your Report Manager or Report Viewer modules Resolution: From your start menu, launch the “License Manager Right-click on License Manager and “Run as Administrator” When it opens ...Error 438 Object doesn't support this property or method
Error Error number:[438] Description: [object doesn't support this property or method] Source:[BICore] " Symptoms When trying to run a report, you get an error message appear immediately Troubleshooting Confirm whether it is isolated to only one ...Minimum Role Requirements for using Velixo Reports
Overview At the most basic level, Velixo is governed by the same access rights as MYOB Advanced. So if you want to control access to various Velixo features, you can do so by controlling access to the screens used for those elements in MYOB ...Enabling Macro Settings in Microsoft Excel
Desired Settings To enable many of the Intelligence Reporting reports to run, you need to ensure that all Macro's are fully enabled as they are used extensively throughout all of the reports. Change macro settings in the Trust Center Macro settings ...